Terms of Use

Terms of Use

1. General Provisions

1.1. These Terms of Use (hereinafter referred to as the «Terms») govern access to and use of the VAI digital service (hereinafter referred to as the «Service»), developed and provided by SOFTDEV LLC — a legal entity registered in the Republic of Belarus, registration number 193866941, with its registered office located at: 13 Zmitroka Byaduli Street, Office 2B, Minsk 220034, Republic of Belarus. The Service is available, among other means, via the website https://vai-chat.by (hereinafter referred to as the «Website»). These Terms are developed in accordance with Regulation (EU) 2016/679 (GDPR) for users located within the European Union.

1.2. VAI is a software platform that includes features of artificial intelligence, virtual assistants, chatbots, scripted systems, and interfaces for interaction with end users. The Service allows integration with external digital platforms, including but not limited to: Instagram (Meta), Telegram, websites, and other APIs.

1.3. These Terms are binding on all users of the Service, including both individuals and legal entities, whether residents or non-residents of the Republic of Belarus, using the Service for personal, commercial, or corporate purposes.

1.4. The Company implements technical, organizational, and legal measures to ensure the protection of personal data, including the use of HTTPS with TLS 1.2/1.3 and RSA encryption (2048-bit keys or higher), AES-256 data encryption, access restrictions, and regular vulnerability assessments, in order to safeguard the rights and freedoms of data subjects during data processing.

2. Acceptance of Terms

2.1. By using the VAI Service, the User confirms that they have read, fully accept, and agree to comply with these Terms while using the Service.

2.2. Registration, login, connection of social media accounts, use of APIs, prompt input, or any other interaction with the functionality of the Service constitutes full and unconditional acceptance of these Terms.

2.3. If the User does not agree with any of the provisions of these Terms, they must immediately cease using the Service and/or delete their account, if one was created.

2.4. The Company reserves the right to modify the Terms at any time. The updated version will be published on the Website, and continued use of the Service after such changes implies the User’s acceptance of the revised Terms. Users located in the European Union will be notified of any material changes via email or through the Service interface, in accordance with GDPR requirements.

2.5. The User’s consent to the processing of personal data, including data collected through Meta platforms (such as Messenger messages or Instagram activity), is obtained separately through an explicit action, such as a consent banner or checkbox, in compliance with GDPR.

3. Description of Functionality

3.1. The VAI Service is a cloud-based digital platform powered by artificial intelligence technologies, designed for automating communication, providing consultations, generating texts, and interacting with users through various interfaces.

3.2. The core functionality of the Service may include, but is not limited to:

• creating and configuring virtual assistants;
• using chatbots and AI models to respond to user queries;
• integrating with social networks (e.g., Instagram, Facebook, Telegram);
• connecting external APIs;
• managing conversation scripts;
• configuring prompts and behavior logic;
• accessing the admin panel and user dashboard;
• receiving technical and consultation support.

3.3. Some of the Service’s features may be available on a paid basis as part of a selected subscription plan. Details regarding scope, duration, pricing, and access conditions are provided on the Website or within the user dashboard.

3.4. The Company reserves the right to modify, supplement, suspend, or remove any functionality of the Service at its sole discretion, without prior notice.

3.5. The Service collects and processes user data — such as messages, profile information, and interactions — received through Meta APIs (e.g., Messenger API, Instagram Graph API) for the purposes of personalization, analytics, and service improvement, in accordance with the Privacy Policy available at https://vai-chat.by/privacy and the GDPR for users in the EU. Cross-border data transfers to countries that do not provide an adequate level of data protection (such as Belarus) are based on the European Commission’s Standard Contractual Clauses (SCCs) or the User’s explicit consent.

3.6. The Company applies technical and organizational safeguards, such as HTTPS with TLS 1.2/1.3 and RSA encryption (2048-bit keys or higher), AES-256 encryption, restricted access, and regular vulnerability assessments, to ensure the security of personal data processed through the Service in accordance with GDPR.

4. User Rights and Responsibilities

4.1. The User has the right to:

• use the functionality of the Service in accordance with these Terms;
• create and configure virtual assistants and interaction scenarios;
• receive technical and informational support regarding the operation of the Service;
• discontinue use of the Service at any time.

4.2. The User agrees to:

• use the Service exclusively for lawful purposes;
• not use the Service to publish, generate, or distribute content that violates the laws of the Republic of Belarus, international regulations, copyright, or standards of morality and ethics;
• refrain from attempting unauthorized access to systems, data, or accounts of other users;
• refrain from introducing malicious or provocative content into the system, including in the form of prompts;
• not use the Service to create, promote, or automate activities that violate the rules of Meta platforms, Telegram, or other third-party services integrated with VAI;
• comply with any restrictions defined by the applicable tariff plan and licensing terms.

4.3. In the event of a violation of these Terms, the Company reserves the right to limit or block the User’s access to the Service, in whole or in part, without prior notice, including the deletion of created assistants or the User’s account.

4.4. The User is responsible for all actions taken using their account, unless proven otherwise.

5. Data Subject Rights

5.1. Users located in the European Union have the following rights concerning their personal data processed by the Service, in accordance with the GDPR:

• the right to access their personal data (Article 15 GDPR);
• the right to rectification of inaccurate data (Article 16 GDPR);
• the right to erasure (‘right to be forgotten’) (Article 17 GDPR);
• the right to data portability (Article 20 GDPR);
• the right to restrict processing (Article 18 GDPR);
• the right to object to processing (Article 21 GDPR).

5.2. To exercise these rights, Users may contact the Company’s Data Protection Officer by email at vaichat.by@gmail.com or via the contact form on the Website at https://vai-chat.by. Additional information is available in the Privacy Policy at https://vai-chat.by/privacy.

5.3. The Company does not perform pre-moderation of user-generated content but reserves the right to review, block, restrict access to, or delete content at any time if such content:

• violates these Terms;
• contradicts the laws of the Republic of Belarus or international standards;
• infringes upon the rights of third parties, including intellectual property rights;
• contains discriminatory, offensive, provocative, misleading, unlawful, or harmful materials.

5.4. The Company is not liable for the consequences of any content generated by the Service, including but not limited to legal, financial, medical, technical, or other actions taken by the User based on such generated content.

5.5. The User acknowledges that the Service utilizes machine learning models, the operation of which does not guarantee accuracy, objectivity, or relevance of responses. The use of generated content is at the User’s own risk.

5.6. In the event that the Company receives notices from authorized bodies, rights holders, or third parties regarding the unlawful nature of user-generated content, the Company reserves the right to restrict or terminate access to such content and/or the associated user account.

5.7. The User may also contact the Company’s Data Protection Officer with inquiries regarding personal data processing, including cookies, in accordance with the GDPR, via email at vaichat.by@gmail.com or through the contact form on the Website at https://vai-chat.by.

5.8. The Company reserves the right to restrict access to certain features or to a user account in cases of violations as described above, without prior notice.

5.9. The User has the right to request the transfer of their personal data collected via cookies in a structured, commonly used, and machine-readable format, in accordance with the right to data portability (Article 20 GDPR), where applicable.

5.10. Third parties, including Meta Platforms Inc., Google Inc., and Yandex LLC, may process data collected through integration with their respective platforms in accordance with their own privacy policies.

6. Suspension and Access Restrictions

6.1. The Company reserves the right to suspend, restrict, or fully block the User’s access to the Service if there are reasonable grounds to believe that:

• the provisions of these Terms have been violated;
• the functionality of the Service has been abused;
• user-generated content has been posted or entered that violates applicable law, ethical standards, or the terms of third-party platforms (e.g., Meta or Telegram);
• the User’s actions pose risks to the stability or security of the Service, disrupt the experience of other users, or damage the Company’s reputation.

6.2. In the event of access suspension or blocking, the Company is not obligated to refund any payments made by the User for paid access if the violation of the Terms was caused by the User.

6.3. The Company reserves the right to delete or restrict access to any information posted or created by the User within the Service without prior notice if deemed necessary to comply with legal requirements, the terms of partner platforms, or to protect the Company’s interests.

6.4. The User has the right to contact support to request clarification of the reason for the blocking or to appeal the decision. The Company will review such requests within a reasonable timeframe but does not guarantee automatic reinstatement of access.

7. Disclaimer of Liability

7.1. The Service is provided on an “as is” basis. The Company does not guarantee uninterrupted or error-free operation of the Service, nor does it guarantee its absolute accuracy, completeness, or suitability for any specific expectations or purposes of the User.

7.2. The Company is not liable for:

• losses incurred by the User as a result of using or being unable to use the Service;
• consequences of decisions made based on AI-generated responses;
• errors, malfunctions, delays, or interruptions caused by factors beyond the Company’s control (including actions by hosting providers, failures of third-party APIs, outages of Meta platforms, etc.);
• any damage resulting from actions of third parties, account hacking, data breaches due to the User’s own negligence, use of weak passwords, or other violations of basic cybersecurity practices.

7.3. To the fullest extent permitted under the laws of the Republic of Belarus, the Company disclaims all direct, indirect, incidental, or consequential liabilities and warranties, including but not limited to, merchantability, fitness for a particular purpose, and continuity of service.

7.4. The User agrees to use the Service entirely at their own risk.

8. Payment and Access to Paid Features

8.1. Some features of the Service may be offered on a paid basis, in accordance with the pricing plan selected by the User. The current terms, pricing, and scope of services are published on the Website or within the user dashboard.

8.2. Payments are made via cashless methods using the payment systems available on the Website. All transactions are processed in Belarusian rubles or in another currency specified during the order process.

8.3. Access to paid features is granted upon successful payment. In the case of a subscription model, payment is made in advance for the corresponding period.

8.4. The User is responsible for the accuracy and validity of the provided payment information. If payment cannot be processed (e.g., due to insufficient funds), access to paid features may be suspended until the transaction is completed successfully.

8.5. Refunds are provided only in cases of technical error on the part of the Company or if the service is canceled before its actual provision begins. Refund decisions are made based on the User’s written request and are processed within 10 business days.

8.6. The Company reserves the right to change its pricing, subscription structure, and payment terms. Any such changes will be published on the Website in advance. Continued use of the Service after such changes take effect constitutes the User’s acceptance of the new terms.

9. Jurisdiction and Dispute Resolution

9.1. These Terms are governed by and interpreted in accordance with the laws of the Republic of Belarus.

9.2. Any disputes, disagreements, or claims arising in connection with the use of the Service shall be resolved through negotiations between the User and the Company. Both parties agree to make reasonable efforts to settle any differences amicably.

9.3. If a dispute cannot be resolved through negotiation, it shall be submitted to a court located at the Company’s registered office in accordance with the applicable laws of the Republic of Belarus.

9.4. A User who is not a resident of the Republic of Belarus acknowledges the applicability of Belarusian law to any relationship arising from these Terms.

10. Contact Information and Final Provisions

10.1. All questions, suggestions, and inquiries regarding the operation of the Service, personal data processing, payment, or violations of these Terms may be directed via the following channels:

Legal entity: SOFTDEV LLC
Registration number (UNP): 193866941
Registered address: 13 Zmitroka Byaduli Street, Office 2B, Minsk 220034, Republic of Belarus
Email: vaichat.by@gmail.com
Contact form: https://vai-chat.by

10.2. The Company reserves the right to modify these Terms at any time. The updated version takes effect upon publication on the Website, unless otherwise stated in the text.

10.3. The current version of these Terms is always available at: https://vai-chat.by/terms